RETURN & REFUND
Your 100% satisfaction is important for us. We offer a 14-days Return & Exchange Policy:
Our policy lasts 14 days. If 14 days have gone by since you received your item, unfortunately we can’t offer you a refund.
To be eligible for a return, goods must be unopened, unused with the labels attached, undamaged and accompanied by proof of purchase.
Additional non-returnable items:
- Gift cards
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your original payment method again.
Then contact your payment method company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
To return your product, you should mail your product to: Pieter van der Werfstraat 48 1067EP Amsterdam
- Full Name
- Order Number
- Payment Method
- Item in the same condition it arrived
If you are shipping an item to be returned, you should consider using a trackable shipping service and purchasing shipping insurance. Until we receive the returned item it is the senders responsibility. We don’t guarantee that we will receive your returned item.